Service Writer: Customer-Focused Repair Coordinator

Hunter Truck; Uniontown (Fayette County); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Training & advancement

Team culture

Job summary

Hunter Truck in Uniontown, PA is seeking a Service Writer to manage repair orders from start to finish. You will greet customers, write and estimate repairs, and document all customer needs while coordinating with technicians and service staff.

This full-time role offers a Monday–Friday schedule, competitive pay, and opportunities for training and advancement within a family-owned dealership established in 1938.

Qualifications

• High school diploma or GED required.
• Valid driver's license required; CDL preferred; must meet insurability standards.
• Strong communication and customer-service skills.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs.
• Ensure proper payment type is selected and perform initial review of repair orders.
• Communicate with technicians and update customers on repair progress.
• Obtain authorization for additional work and maintain repair documentation.
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
• Maintain repair order balance and assist parts/service departments as needed.
• Handle customer inquiries, complaints, and scheduling professionally.
• Maintain a clean and organized work area while adhering to all safety policies.

Skills

Customer service

Communication

Organization

Detail-oriented

Education

High school diploma or GED

Job description

Hunter Truck in Uniontown, PA is seeking a Service Writer to manage repair orders from start to finish. You will greet customers, write and estimate repairs, and document all customer needs while coordinating with technicians and service staff.

This full-time role offers a Monday–Friday schedule, competitive pay, and opportunities for training and advancement within a family-owned dealership established in 1938.