Service Writer

Hunter Truck; Uniontown (Fayette County); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Training & advancement

Team culture

Job summary

Hunter Truck in Uniontown, PA is seeking a Service Writer to manage repair orders from start to finish. You will greet customers, write and estimate repairs, and document all customer needs while coordinating with technicians and service staff.

This full-time role offers a Monday–Friday schedule, competitive pay, and opportunities for training and advancement within a family-owned dealership established in 1938.

Qualifications

• High school diploma or GED required.
• Valid driver's license required; CDL preferred; must meet insurability standards.
• Strong communication and customer-service skills.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs.
• Ensure proper payment type is selected and perform initial review of repair orders.
• Communicate with technicians and update customers on repair progress.
• Obtain authorization for additional work and maintain repair documentation.
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
• Maintain repair order balance and assist parts/service departments as needed.
• Handle customer inquiries, complaints, and scheduling professionally.
• Maintain a clean and organized work area while adhering to all safety policies.

Skills

Customer service

Communication

Organization

Detail-oriented

Education

High school diploma or GED

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Uniontown, PA

Position Type: Full-Time

Schedule: Monday through Friday, 7:00 AM to 3:30 PM

Address: 100 Hunters Way, Smithfield, PA 15478

What You’ll Do

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.

Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it.

Apply today and take the next step in your career.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.