Service Writer

Hunter Truck; Butler (Butler County); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

401(k) with company match

Job summary

Hunter Truck is hiring a Service Writer at our Butler, PA location. You will greet customers, write repair orders, estimate costs, and coordinate with technicians to keep customers informed throughout the repair process.

Requirements include a High school diploma or GED and a valid Driver's License; CDL is preferred. This full-time evening shift runs Monday through Friday from 2:30 PM to 11:00 PM, with a focus on accurate documentation and excellent customer service.

Qualifications

• High school diploma or GED required; 1–3 months related experience acceptable.
• Valid Driver’s License required; CDL preferred; must meet insurability standards.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Education

High school diploma or GED

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Butler, PA

Position Type: Full-Time

Schedule: Monday through Friday, 2:30 PM to 11:00 PM

Address: 519 Pittsburgh Road, Butler, PA 16002

What You’ll Do

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

• Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.