Service Writer

Hunter Truck; Wheeling (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off & holidays

Training and advancement opportunities

Stability as a family-owned company

Job summary

Hunter Truck is hiring a Service Writer in Wheeling, WV. This full-time role runs Monday through Friday, 3:30 PM to 12:00 AM, supporting repair orders, estimating costs, and communicating with customers and technicians to ensure accurate documentation and timely updates.

The position requires a high school diploma/GED (or related experience) and a valid driver's license, with the ability to lift up to 50 lbs and work safely in a shop environment. Benefits and growth opportunities are offered.

Qualifications

• High school diploma or GED or related experience/training required.
• Valid Driver’s License required; must meet insurability standards.
• Regular walking and standing; lift up to 50 lbs; vision acuity.

Responsibilities

• Greet service customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Education

High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty‑eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Wheeling, WV

Position Type: Full-Time

Schedule: Monday through Friday, 3:30 PM to 12:00 AM

Address: 1 West Alexander Road, Valley Grove, WV 26060

What You’ll Do

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

• Greet service customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

• Education & Experience: High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered - including medical, dental, vision, FSA and a variety of optional benefits!
• 401(k) with company match because your future matters
• Competitive Paid Time Off and paid holidays!
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family‑owned and trusted since 1938

READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.