Service Writer & Repair Order Coordinator

Ultimate Staffing; Ontario (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Ultimate Staffing in Ontario, CA is seeking a highly organized Service Writer to be the primary liaison between customers and the Service Department. You will coordinate repair and maintenance services, communicate equipment needs, and ensure work orders are accurately documented and completed, delivering an exceptional customer experience.

Ideal candidates have at least 2 years in a service-adjacent role, strong communication, and proficiency with MS Office and service-management systems.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a Service Writer, Service Advisor, or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and computer-based service management systems.

Responsibilities

• Greet customers and assess service and repair needs.
• Create, review, and manage work orders from intake through completion.
• Coordinate communication between customers, technicians, and parts personnel.
• Prepare estimates for repairs and service recommendations.
• Provide timely updates to customers regarding status, timelines, and costs.
• Process invoices and document all completed work.
• Schedule service appointments and maintain calendars.
• Assist with warranty claim submissions and required documentation.
• Respond to customer inquiries regarding service and repairs.
• Monitor open repair orders for timely completion and follow-up.
• Maintain accurate customer records and service histories.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Service management software

Job description

Ultimate Staffing in Ontario, CA is seeking a highly organized Service Writer to be the primary liaison between customers and the Service Department. You will coordinate repair and maintenance services, communicate equipment needs, and ensure work orders are accurately documented and completed, delivering an exceptional customer experience.

Ideal candidates have at least 2 years in a service-adjacent role, strong communication, and proficiency with MS Office and service-management systems.