Service Writer - Quotes, Parts & Customer Care

Depot-Connect-International; Salem (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Depot Connect International (DCI) is hiring a Service Writer to provide quality customer service in person, by phone or email and to quote service work, upsell additional services, and keep customers informed with final pricing. The role supports the service team by maintaining complete job files and preparing repair orders.

The ideal candidate will have 5+ years in a similar role, strong communication, organizational and time-management skills, and be detail oriented.

Qualifications

• High School Diploma required; Associates or Bachelor's degree a plus.
• Prefer at least 5+ years' experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills

Responsibilities

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

Skills

Customer service

Organizational skills

Time management

Attention to detail

Written and verbal communication

Education

High School Diploma

Job description

Depot Connect International (DCI) is hiring a Service Writer to provide quality customer service in person, by phone or email and to quote service work, upsell additional services, and keep customers informed with final pricing. The role supports the service team by maintaining complete job files and preparing repair orders.

The ideal candidate will have 5+ years in a similar role, strong communication, organizational and time-management skills, and be detail oriented.