Fleet Service Writer: Quotes, Parts & Support

Depot Connect International; Salem (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Depot Connect International is seeking a Service Writer to provide quality customer service in person, over the phone or by email. The role includes quoting service work, selling additional services, and keeping customers informed of pricing once quotes and work are completed.

The ideal candidate will have a High School Diploma and preferably 5+ years in a similar role, with strong organizational and communication skills to manage job files, timesheets, and parts orders in a fast-paced

Qualifications

• High School Diploma required; Associate or Bachelor’s degree a plus.
• 5+ years' experience in a similar role preferred.
• Self-starter with excellent customer service and communication skills.

Responsibilities

• Maintain complete job files with customer approvals and related paperwork.
• Track technician time and submit payroll information bi-weekly.
• Create repair orders with customer concerns and unit details.
• Prepare repair orders review for service manager; finalize invoicing and filing.
• Maintain all pertinent correspondence for each job file.
• Perform daily yard checks and update customers accordingly.
• Update daily KPIs (electronic and printed) for shop posting.
• Interact with service management and technicians.
• Ensure fabrication materials are stocked and available.
• Allocate and pull parts for repair orders as needed.
• Research and order parts to job specs; pickup parts when required.

Skills

Customer service

Organization

Time management

Verbal communication

Education

High School Diploma

Associate or Bachelor's degree a plus

Job description

Depot Connect International is seeking a Service Writer to provide quality customer service in person, over the phone or by email. The role includes quoting service work, selling additional services, and keeping customers informed of pricing once quotes and work are completed.

The ideal candidate will have a High School Diploma and preferably 5+ years in a similar role, with strong organizational and communication skills to manage job files, timesheets, and parts orders in a fast-paced