Service Writer & Quotes Specialist

BRABAZON PUMPE COMPANY LTD; Northeast Area (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) employer match

PTO and holidays

Job summary

BRABAZON PUMPE COMPANY LTD in Wisconsin seeks a full-time Service Writer to prepare service quotes and gather parts information, coordinating with Service Managers to keep the department efficient.

The role requires strong customer service skills, mechanical aptitude, and good computer skills with Word, Excel, Outlook, and CRM. You will open work orders, coordinate parts, and communicate with customers and staff.

Qualifications

• High School Diploma / GED equivalent is required; however, a 2 year degree or higher is preferred.
• Prefer a minimum of three (3) years of technical customer service experience, however, a person possessing good mechanical aptitude would be sufficient.
• Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM.
• Self-motivated with a strong sense of customer service.
• Ability to work as a team with internal and external staff members.

Responsibilities

• Gathering Parts Information in preparation of writing service quotes.
• Calculating service quote total pricing.
• Writing service quotes from Templates provided. Share pricing calculation & service quotes with applicable Branch Service Manager.
• Opening work orders for Local Service Branch jobs.
• Preparing Local Branch service orders and ensuring required parts are available for Service Technicians.

Skills

Customer service

Mechanical aptitude

CRM software

MS Office

Communication skills

Teamwork

Education

High School Diploma or GED

Associate degree preferred

Tools

Pumps

Compressors

Vacuum equipment

Job description

BRABAZON PUMPE COMPANY LTD in Wisconsin seeks a full-time Service Writer to prepare service quotes and gather parts information, coordinating with Service Managers to keep the department efficient.

The role requires strong customer service skills, mechanical aptitude, and good computer skills with Word, Excel, Outlook, and CRM. You will open work orders, coordinate parts, and communicate with customers and staff.