Service Writer

Dalesqualitycarcare; Harvey, Northern (LA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Dale's Quality Car Care in Harvey, LA is seeking a Service Writer to be the face of the shop, assisting customers and coordinating with technicians. The ideal candidate communicates clearly, explains service options, and maintains integrity and trust. This role requires automotive knowledge, a friendly demeanor, and a commitment to customer satisfaction.

Responsibilities include scheduling, estimating, creating repair orders, and keeping customers updated on recommendations.

Qualifications

• Friendly, engaging personality and strong customer service skills.
• Solid understanding of automotive services and terminology.
• Excellent communication and interpersonal skills.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and customers.
• Inspecting vehicles and accurately diagnosing problems.
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage.
• Preparing accurate repair orders, detailing problems and approving repairs.
• Updating customers with any service recommendations made by service technicians.
• Maintaining and enhancing knowledge of automotive maintenance and repairs.
• At least 18 years old.
• Recipients of a high school diploma or GED.
• In possession of a valid driver's license.
• Dependable, honest and outgoing.
• Available to work weekends and some holidays.

Skills

Customer service

Communication

Automotive knowledge

Reliability

Honesty

Outgoing personality

Education

High school diploma or GED

Job description

Dale's Quality Car Care is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Dale's Quality Car Care customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoingAvailable to work weekends and some holidays