Service Writer & Operations Liaison

Depot Connect International; Bakersfield (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Depot Connect International (DCI) is a global leader in Tank/ISO Tank Container Services and Tank Trailer Parts, uniting expertise from industry titans Quala, Boasso Global and PSC to deliver reliable solutions.

The Service Writer role is the face of DCI, handling quotes, upselling opportunities, real-time updates, and billing, while coordinating between customers, shop staff, and management to keep projects on schedule and compliant.

Qualifications

• 5+ years of experience in a similar service-oriented or industrial role.

Responsibilities

• Customer Management: Act as the primary point of contact for inquiries, provide accurate quotes, identify opportunities for additional services, and communicate through final payment.
• Workflow Coordination: Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure operational efficiency.
• Production Liaison: Link Service Management and Technicians to keep projects on schedule and up to standards.
• Parts & Inventory Management: Research, procure, and allocate parts per job specs; support fabrication by staging materials.
• Administrative Oversight: Manage technician timekeeping for payroll and track KPIs.
• Invoicing & Documentation: Prepare and finalize shop invoices and maintain comprehensive job files.

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Job description

Depot Connect International (DCI) is a global leader in Tank/ISO Tank Container Services and Tank Trailer Parts, uniting expertise from industry titans Quala, Boasso Global and PSC to deliver reliable solutions.

The Service Writer role is the face of DCI, handling quotes, upselling opportunities, real-time updates, and billing, while coordinating between customers, shop staff, and management to keep projects on schedule and compliant.