Service Writer

Depot Connect International; Salem (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Depot Connect International is seeking a Service Writer to provide quality customer service in person, over the phone or by email. The role includes quoting service work, selling additional services, and keeping customers informed of pricing once quotes and work are completed.

The ideal candidate will have a High School Diploma and preferably 5+ years in a similar role, with strong organizational and communication skills to manage job files, timesheets, and parts orders in a fast-paced

Qualifications

• High School Diploma required; Associate or Bachelor’s degree a plus.
• 5+ years' experience in a similar role preferred.
• Self-starter with excellent customer service and communication skills.

Responsibilities

• Maintain complete job files with customer approvals and related paperwork.
• Track technician time and submit payroll information bi-weekly.
• Create repair orders with customer concerns and unit details.
• Prepare repair orders review for service manager; finalize invoicing and filing.
• Maintain all pertinent correspondence for each job file.
• Perform daily yard checks and update customers accordingly.
• Update daily KPIs (electronic and printed) for shop posting.
• Interact with service management and technicians.
• Ensure fabrication materials are stocked and available.
• Allocate and pull parts for repair orders as needed.
• Research and order parts to job specs; pickup parts when required.

Skills

Customer service

Organization

Time management

Verbal communication

Education

High School Diploma

Associate or Bachelor's degree a plus

Job description

Career Opportunities with Depot Connect International

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

QUALIFICATIONS:

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years' experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills