Service Writer

Depot Connect International; Bakersfield (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Depot Connect International (DCI) is a global leader in Tank/ISO Tank Container Services and Tank Trailer Parts, uniting expertise from industry titans Quala, Boasso Global and PSC to deliver reliable solutions.

The Service Writer role is the face of DCI, handling quotes, upselling opportunities, real-time updates, and billing, while coordinating between customers, shop staff, and management to keep projects on schedule and compliant.

Qualifications

• 5+ years of experience in a similar service-oriented or industrial role.

Responsibilities

• Customer Management: Act as the primary point of contact for inquiries, provide accurate quotes, identify opportunities for additional services, and communicate through final payment.
• Workflow Coordination: Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure operational efficiency.
• Production Liaison: Link Service Management and Technicians to keep projects on schedule and up to standards.
• Parts & Inventory Management: Research, procure, and allocate parts per job specs; support fabrication by staging materials.
• Administrative Oversight: Manage technician timekeeping for payroll and track KPIs.
• Invoicing & Documentation: Prepare and finalize shop invoices and maintain comprehensive job files.

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Job description

Career Opportunities with Depot Connect International

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Join the Team at Depot Connect International (DCI)

Discover a rewarding career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We are more than just a service provider; we are a unified force combining the expertise of industry titans Quala, Boasso Global, and PSC.

Service Writer Role

The Service Writer is the face of DCI, ensuring customer support via phone, email, and in-person interactions. This role is pivotal in managing the service lifecycle—from initial quoting and upselling to providing real-time updates and finalizing billing.

Essential Job Functions

• Customer Management: Act as the primary point of contact for all inquiries. Provide accurate quotes, identify opportunities for additional services, and maintain communication through final payment.
• Workflow Coordination: Generate detailed repair orders, conduct daily yard audits, and maintain shop logs to ensure maximum operational efficiency.
• Production Liaison: Serve as the vital link between Service Management and Technicians to ensure projects remain on schedule and meet quality standards.
• Parts & Inventory Management: Research, procure, and allocate parts according to job specifications. Support the fabrication team by ensuring all necessary materials are staged and ready.
• Administrative Oversight: Manage technician timekeeping for weekly payroll submittal and track daily Key Performance Indicators (KPIs) to be displayed within the facility.
• Invoicing & Documentation: Prepare and finalize shop invoices. Maintain comprehensive job files, including all correspondence and approvals, to ensure prompt processing and payment.

Qualifications

• Education: High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Experience: 5+ years of experience in a similar service-oriented or industrial role.
• Technical Skills: Proficient in administrative tasks, time management, and organizational workflows.
• Interpersonal Skills: A self-starter with exceptional written and verbal communication skills and a "customer-first" mentality.
• Active Role: This position requires frequent movement between the office and the yard for vehicle and tank inspections.
• Safety First: We prioritize your well-being. Safety glasses and steel-toe boots (PPE) are required at all times when working in shop areas.