Service Writer & Parts Solutions Specialist (In-Office)

SitePro Rentals, Inc.; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and performance-based/

Employee Stock Ownership Plan (ESOP)

Training and Tuition Reimbursement

Work/Life Balance

Paid Holidays and Time Off

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms, Safety

Life and Short Term Disability paid

Job summary

Sammons Industrial is seeking a Customer Service Advisor/Service Writer to support our Parts and Service teams in-office in Irving, Texas. You’ll coordinate parts, help technicians, manage service orders, and keep internal teams informed to ensure timely repairs and satisfied customers.

Ideal candidates have a strong service mindset, excellent communication, and at least 5 years in customer service or operations. High school diploma required; technical schooling is a plus.

Qualifications

• High school diploma is required.
• 5+ years in customer service, parts, operations, or a similar role preferred.
• Technical school or college education a plus.

Responsibilities

• Coordinate parts availability, orders, and deliveries with technicians and service teams.
• Support internal teams by responding to requests and troubleshooting order questions.
• Assist with parts and service orders, purchase orders, invoicing, quotes, and recordkeeping.
• Communicate updates and track outstanding needs to prevent delays while prioritizing safety and accuracy.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Recordkeeping

Education

High school diploma

Tools

Parts ordering software

ERP/CRM systems

Job description

Sammons Industrial is seeking a Customer Service Advisor/Service Writer to support our Parts and Service teams in-office in Irving, Texas. You’ll coordinate parts, help technicians, manage service orders, and keep internal teams informed to ensure timely repairs and satisfied customers.

Ideal candidates have a strong service mindset, excellent communication, and at least 5 years in customer service or operations. High school diploma required; technical schooling is a plus.