Service Writer

SitePro Rentals, Inc.; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and performance-based/

Employee Stock Ownership Plan (ESOP)

Training and Tuition Reimbursement

Work/Life Balance

Paid Holidays and Time Off

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms, Safety

Life and Short Term Disability paid

Job summary

Sammons Industrial is seeking a Customer Service Advisor/Service Writer to support our Parts and Service teams in-office in Irving, Texas. You’ll coordinate parts, help technicians, manage service orders, and keep internal teams informed to ensure timely repairs and satisfied customers.

Ideal candidates have a strong service mindset, excellent communication, and at least 5 years in customer service or operations. High school diploma required; technical schooling is a plus.

Qualifications

• High school diploma is required.
• 5+ years in customer service, parts, operations, or a similar role preferred.
• Technical school or college education a plus.

Responsibilities

• Coordinate parts availability, orders, and deliveries with technicians and service teams.
• Support internal teams by responding to requests and troubleshooting order questions.
• Assist with parts and service orders, purchase orders, invoicing, quotes, and recordkeeping.
• Communicate updates and track outstanding needs to prevent delays while prioritizing safety and accuracy.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Recordkeeping

Education

High school diploma

Tools

Parts ordering software

ERP/CRM systems

Job description

You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

At SitePro Rentals, we believe great service starts with great people. We’re a team built on integrity, hard work, and a genuine commitment to taking care of our customers and each other. Every day, we work together to keep businesses moving, solve problems, and deliver on our promises.

We're looking for a Customer Service Advisor/Service Writer who enjoys supporting teammates IN-OFFICE (NO REMOTE OPTION), keeping things organized, and making sure the right people have what they need to get the job done. If you take pride in solving problems, staying one step ahead, and being someone, others can count on, you'll feel right at home here.

How You’ll Make a Difference

As a Customer Service Advisor, you'll play an important role in keeping our Parts and Service teams connected, organized, and moving forward. From coordinating parts and supporting technicians to managing service orders and helping internal teams find solutions, you'll make sure the details are handled so others can do their best work. Your ability to stay organized, communicate clearly, and follow through will help reduce downtime, support our field teams, and keep our customers' equipment working when they need it most.

What You’ll Do

• Keep parts and service moving. Help coordinate parts availability, orders, and deliveries while supporting technicians and service teams with the information and resources they need to complete repairs efficiently.
• Be the go-to support for your team. Respond to internal requests, help troubleshoot order and service questions, and work closely with Parts, Service, Rental, and Sales to keep daily operations running smoothly.
• Own the details. Assist with parts and service orders, purchase orders, invoicing, quotes, and accurate recordkeeping while following up on open requests to prevent unnecessary delays.
• Make teamwork easier. Communicate updates, track outstanding needs, and help resolve issues before they slow down the team, always keeping safety, accuracy, and customer satisfaction in mind.

What You’ll Bring

• A heart for helping others.
• Strong communication skills, a positive attitude, and a genuine desire to support teammates and provide dependable service.
• Experience you can build on. A high school diploma is required; 5+ years in customer service, parts, operations, or a similar role is preferred. Technical school or college education is a plus.
• Strong organization and follow-through. The ability to manage multiple requests, maintain accurate records, and confidently use Microsoft Office and business systems.
• Experience with parts ordering, purchase orders, or invoicing is a plus.
• A team-first mindset. A willingness to jump in, solve problems, learn the business, and take ownership of the details that help everyone succeed.

Why You’ll Love Working With Us

People who have your back. Join a hardworking, supportive team that values integrity, respect, and looking out for one another.

Work that matters. Play an important role behind the scenes, helping our technicians, parts teams, and customers succeed every day.

Room to grow. Be part of a company that values your contributions, encourages growth, and celebrates shared success. Come build something great with us.

Job Details

Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity.

We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy.

Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail