Service Writer

Sammons Industrial, LLC; Irving (TX); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

ESOP

401(k)

Tuition reimbursement

Work/Life balance

Paid holidays & time off

Health and wellness benefits

Tool benefits & PPE

Safety boot program

Life and short-term disability

Job summary

Sammons Industrial, LLC in Irving, TX is seeking a Customer Service Advisor/Service Writer. This in-office role requires strong organizational skills and a customer-first mindset to keep parts and service moving and to ensure accurate documentation.

You'll coordinate parts availability, support technicians, manage service orders, and work with internal teams to resolve questions, always prioritizing safety and customer satisfaction.

Qualifications

• High school diploma required.
• 5+ years in customer service, parts, operations, or a similar role preferred.
• Technical school or college education is a plus.
• Experience with parts ordering, purchase orders, or invoicing is a plus.
• Ability to manage multiple requests, maintain accurate records, and use Microsoft Office/business systems.

Responsibilities

• Keep parts and service moving; coordinate parts availability, orders, and deliveries while supporting technicians and service teams with information and resources.
• Be the go-to support for your team; respond to internal requests and troubleshoot order/service questions.
• Own the details; assist with parts and service orders, purchase orders, invoicing, quotes, and recordkeeping; follow up on open requests.

Skills

Customer service experience

Office software

Communication skills

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Business systems

Parts ordering software

Job description

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

At SitePro Rentals, we believe great service starts with great people. We’re a team built on integrity, hard work, and a genuine commitment to taking care of our customers and each other. Every day, we work together to keep businesses moving, solve problems, and deliver on our promises.

We're looking for a Customer Service Advisor/Service Writer who enjoys supporting teammates IN-OFFICE (NO REMOTE OPTION), keeping things organized, and making sure the right people have what they need to get the job done. If you take pride in solving problems, staying one step ahead, and being someone, others can count on, you'll feel right at home here.

How You’ll Make a Difference

As a Customer Service Advisor, you'll play an important role in keeping our Parts and Service teams connected, organized, and moving forward. From coordinating parts and supporting technicians to managing service orders and helping internal teams find solutions, you'll make sure the details are handled so others can do their best work.

Your ability to stay organized, communicate clearly, and follow through will help reduce downtime, support our field teams, and keep our customers' equipment working when they need it most.

What You’ll Do

• Keep parts and service moving. Help coordinate parts availability, orders, and deliveries while supporting technicians and service teams with the information and resources they need to complete repairs efficiently.
• Be the go-to support for your team. Respond to internal requests, help troubleshoot order and service questions, and work closely with Parts, Service, Rental, and Sales to keep daily operations running smoothly.
• Own the details. Assist with parts and service orders, purchase orders, invoicing, quotes, and accurate recordkeeping while following up on open requests to prevent unnecessary delays.
• Make teamwork easier. Communicate updates, track outstanding needs, and help resolve issues before they slow down the team, always keeping safety, accuracy, and customer satisfaction in mind.

What You’ll Bring

• A heart for helping others. Strong communication skills, a positive attitude, and a genuine desire to support teammates and provide dependable service.
• Experience you can build on. A high school diploma is required; 5+ years in customer service, parts, operations, or a similar role is preferred. Technical school or college education is a plus.
• Strong organization and follow-through. The ability to manage multiple requests, maintain accurate records, and confidently use Microsoft Office and business systems. Experience with parts ordering, purchase orders, or invoicing is a plus.
• A team-first mindset. A willingness to jump in, solve problems, learn the business, and take ownership of the details that help everyone succeed.

Why You’ll Love Working With Us

• People who have your back. Join a hardworking, supportive team that values integrity, respect, and looking out for one another.
• Work that matters. Play an important role behind the scenes, helping our technicians, parts teams, and customers succeed every day.
• Room to grow. Be part of a company that values your contributions, encourages growth, and celebrates shared success.

Come build something great with us.

Job Details

Pay Type

Salary