SERVICE WRITER

Evolving Solution Services; Plaistow (NH); On-site; USD 42,000 - 55,000; Full time

Job summary

Evolving Solution Services in Plaistow, NH is seeking a Service Writer to guide service needs of customers in-store and by phone. This role opens and closes work orders, schedules technicians, and explains costs to customers to ensure satisfaction.

You will coordinate activities, seek approvals when needed, and help maintain safe store conditions while delivering exceptional service. A HS diploma plus 3–5 years of related experience is expected.

Qualifications

• 3–5 years in customer service, service advisor, or parts distribution roles.
• HS or equivalent; technical preferred.
• Mechanical knowledge or parts distribution experience.

Responsibilities

• Communicates with customers by phone and in person regarding cost, delivery, and service status.
• Opens and closes work orders for service using prescribed software and procedures.
• Schedules and coordinates activities of service technicians in the store; generates internal work orders for Build to Stock.
• Assists in other areas as required and ensures safe operating conditions.

Skills

Customer service

Communication

Interpersonal skills

Telephone skills

Computer skills

Education

High school diploma or equivalent

Tools

Service tracking software

Job description

Position Summary: The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store.

Essential Functions

• 1. Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
• 2. Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
• 3. Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
• 4. Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.

Other Functions

• 1. May assist in other areas (parts or rentals) as required.
• 2. Coordinates and communicates with other store personnel as needed.
• 3. Ensures safe operating conditions and practices at the store.
• 4. Other duties as assigned.

Education: HS or equivalent. Tech preferred.

Experience: 3-5 years Customer service, service advisor and or parts distribution experience.

Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.

Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.

Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Higher wages available for individuals with a higher degree of experience and proven skill set.