Service Writer & Operations Liaison

quala; Bakersfield (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with generous employer match

Paid time off

10 Paid holidays

Flexible spending account

Health savings account

Job summary

Depot Connect International (DCI) is seeking a Service Writer to be the face of the company, handling customer support via phone, email, and in person. You will quote services, upsell where appropriate, and provide real-time updates through the service lifecycle, including final billing.

The role requires coordinating with Service Management and Technicians to keep projects on schedule, manage parts and inventory, and ensure accurate documentation for smooth payments.

Qualifications

• Education: High School Diploma required; higher degrees preferred.
• 5+ years of experience in a service-oriented or industrial role.
• Strong written and verbal communication with a customer-first mentality.

Responsibilities

• Act as the primary point of contact for inquiries via phone, email and in person.
• Generate quotes, identify opportunities for additional services and communicate updates through billing.
• Create and manage repair orders, conduct yard audits and maintain shop logs for efficiency.
• Research, procure, and allocate parts; support fabrication by ensuring materials are ready.
• Track technician timekeeping for payroll and monitor KPIs in the facility.
• Prepare and finalize shop invoices with complete documentation for prompt payment.

Skills

Administrative tasks

Time management

Organizational workflows

Customer-focused communication

Education

High School Diploma

Associate degree preferred

Bachelor’s degree preferred

Job description

Depot Connect International (DCI) is seeking a Service Writer to be the face of the company, handling customer support via phone, email, and in person. You will quote services, upsell where appropriate, and provide real-time updates through the service lifecycle, including final billing.

The role requires coordinating with Service Management and Technicians to keep projects on schedule, manage parts and inventory, and ensure accurate documentation for smooth payments.