Service Supervisor

Depot Connect International; North Salt Lake (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Depot Connect International (DCI) is seeking a Service Supervisor to lead internal personnel and operations, optimizing resources to deliver world-class customer service and achieve branch goals. This is a working supervisor position.

Based in Utah/New Salt Lake area, you will supervise shop workflows, validate staff qualifications, quote work to customers, and ensure compliance with NTTC, ASME, and CFR standards.

Qualifications

• Must have customer-facing and people-management abilities.
• Experience coordinating shop workloads and schedules.
• Knowledge of safety and regulatory standards is a plus.

Responsibilities

• Interact with customers, assess service needs and quote work as requested
• Delegate workloads and actively support growth
• Oversee the open order aging report ensuring final invoices are presented timely with every repair
• Oversee the scheduling and work flow through the shop
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed
• Develop and maintain a high level of product knowledge within your staff
• Evaluate employee’s skills and recommend training as required
• Review and present requisitions when additional tooling is required
• Maintain appropriate departmental staffing in balance with branches requirements
• Provide daily reporting and all other duties assigned by the Branch Manage

Skills

Customer service

Staff supervision

Work scheduling

Regulatory compliance

Quoting

Training

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job Functions

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.