Service Manager

Depot Connect International; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with generous employer match

Paid time off

10 Paid holidays

Tuition reimbursement

Job summary

Depot Connect International (DCI) is seeking a Service Manager for our Louisville facility. In this role, you will manage internal personnel and operations to optimize resources and deliver world-class customer service. You’ll oversee the scheduling and workflow, train qualified staff, and ensure compliance with industry regulations.

The ideal candidate should have 5 years of relevant experience and possess strong decision-making and problem-solving skills. Benefits include medical insurance, a 401(k) with an employer match, and paid time off.

Qualifications

• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Strong attention to detail in documentation.
• Must demonstrate ethical job-related activities.

Responsibilities

• Interact with customers to assess service needs.
• Delegate workloads and support team growth.
• Oversee order aging report and scheduling in the shop.
• Conduct employee performance evaluations.

Skills

Oral and written communication

Analytical and organization skills

Decision-making

Problem-solving

Education

Degree in Operations Management or business-related discipline

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission‑critical services.

We are searching for a Service Manager for our Louisville facility to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Salary Range: $80,000 - $85,000, plus annual performance bonus

Essential Job Functions

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented.
• Have strong decision‑making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business‑related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation.
• Problem‑solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system.

DCI Benefits

• Medical, Dental and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Optional Health savings account & Flexible spending account
• Life insurance
• Parental leave
• Tuition reimbursement