Service Supervisor

Depot Connect International; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Depot Connect International (DCI) is seeking a Service Supervisor to lead internal personnel and operations, optimizing resources and delivering world-class customer service. This working supervisor role focuses on coordinating shop workflow, training staff, and ensuring regulatory compliance across NTTC, ASME/National Board, and CFR standards.

The ideal candidate will have a strong background in parts, fleets, and tank trailer service/repair, excellent communication skills, and proven

Qualifications

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized; proficient with computers and related software.
• Strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation.
• Problem-solving skills to resolve complex issues in machinery and service processes.

Responsibilities

• Interact with customers, assessing service needs and quoting work as requested.
• Delegate workloads and actively support growth.
• Oversee open order aging and ensure invoices are presented timely with repairs.
• Oversee scheduling and workflow through the shop.
• Ensure employees are qualified to perform the work assigned.
• Interpret and enforce NTTC, ASME/National Board and CFR regulations.
• Develop staff product knowledge and provide training when required.
• Review and present requisitions for additional tooling.
• Maintain appropriate staffing balanced with branch requirements.
• Provide daily reporting and other duties as assigned by Branch Manager.
• Assist in hiring processes for department staff.
• Conduct performance evaluations as required.
• Know and enforce company policies and procedures.

Skills

Customer service

Communication

Analytical

Decision making

Problem solving

Time management

Ethical conduct

Attention to detail

Education

Degree in Operations Management or related business discipline

Job description

Career Opportunities with Depot Connect International

Current job opportunities are posted here as they become available.

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job functions:

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements:

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
• Have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system