Service Writer (Moto United St George)

Moto United Powersports; Saint George (UT); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical, Dental and Vision insurance

401K Plan

Employee discounts on machines/parts

Résumé du poste

Moto United Powersports in Saint George, UT seeks a Service Writer to be the primary contact for customers, guiding them through the repair process and coordinating service needs. You will document concerns, communicate updates, and help ensure a timely, satisfying service experience.

Responsibilities include creating Repair Orders, performing close customer follow-up, and supporting shop operations. Valid driver's license and ability to handle light physical tasks are required.

Qualifications

• Strong customer service and communication skills.
• Experience with Lightspeed or similar point-of-sale software, or the ability to learn new systems quickly.
• Understanding of warranty policies and procedures.
• Familiarity with Powersports brands such as Polaris, Indian, BRP, and Triumph is a plus.
• Ability to lift 50 lbs. and perform physical tasks such as bending, twisting, pushing, and pulling.

Responsabilités

• Deliver exceptional customer service and maintain positive relationships.
• Support daily service operations and communicate with the Service Manager.
• Create and complete Repair Orders (ROs) accurately, including necessary documentation.
• Check for machine recalls and conduct vehicle walk-arounds during check-in/out.
• Keep customers informed on service status and schedule appointments.
• Verify post-service test drives and ensure vehicles are cleaned before pickup.
• Process payments, review service quality, and confirm warranty applicability.
• Conduct follow-up calls for customer satisfaction and feedback.
• Assist with marketing, shop scheduling, and operational efficiency.
• Stay up to date with training and brand-specific service requirements.

Description du poste

Job Summary:

The Powersports Service Writer serves as the primary point of contact for customers, ensuring a seamless and efficient service experience. This role involves assisting customers with inquiries, documenting vehicle concerns, coordinating service needs, and maintaining clear communication throughout the repair process. The Service Writer plays a crucial role in customer satisfaction by providing expert guidance, offering service recommendations, and ensuring the timely completion of all service requests.

Key Responsibilities:

• Deliver exceptional customer service and maintain positive relationships
• Support daily service operations and communicate with the Service Manager
• Create and complete Repair Orders (ROs) accurately, including necessary documentation
• Check for machine recalls and conduct vehicle walk-arounds during check-in/out
• Keep customers informed on service status and schedule appointments
• Verify post-service test drives and ensure vehicles are cleaned before pickup
• Process payments, review service quality, and confirm warranty applicability
• Conduct follow-up calls for customer satisfaction and feedback
• Assist with marketing, shop scheduling, and operational efficiency
• Stay up to date with training and brand-specific service requirements
  

Qualifications:

• Strong customer service and communication skills
• Experience with Lightspeed or similar point-of-sale software, or the ability to learn new systems quickly
• Understanding of warranty policies and procedures
• Familiarity with Powersports brands such as Polaris, Indian, BRP, and Triumph is a plus
• Ability to lift 50 lbs. and perform physical tasks such as bending, twisting, pushing, and pulling

Requirements:

• Valid driver’s license with a clean driving record
• Experience operating both manual and automatic vehicles

Job Details:

• Type: Full-Time
• Starting Wages: Based on Experience

Benefits Eligible:

• Paid Time Off
• Competitive medical, dental and vision insurance rates
• 401K Plan
• Employee discounts on machines/boats, parts and service