Service Writer/Service Advisor

Addison County; Middlebury (VT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Professional development opportunities

Job summary

Cyclewise Vermont is seeking a Service Writer to bridge customers and service technicians. You will document service concerns, create repair orders, and keep riders informed with timely updates.

Ideal candidates have dealership or service-writing experience, strong communication, and a customer-first attitude. Powersports knowledge is a bonus; familiarity with Indian Motorcycle, Ducati, Triumph, Suzuki, and CFMOTO is a plus.

Qualifications

• Experience in a dealership or service department.
• Excellent communication and relationship-building skills.
• Ability to document concerns and repair requests accurately.
• Willingness to learn and adapt to tools and processes.
• Comfort using computers, texting, and digital updates.

Responsibilities

• Welcome customers and accurately document service concerns and repair requests.
• Create repair orders, estimates, and service recommendations.
• Communicate with technicians to prioritize and schedule repairs.
• Keep customers informed through phone, text, and email updates.
• Present maintenance recommendations and additional service opportunities.
• Coordinate approvals and ensure timely completion of work.
• Process payments and maintain accurate service records.
• Help drive customer satisfaction, retention, and service department growth.

Skills

Customer service

Communication

Multitasking

Organization

Basic mechanical knowledge

Powersports knowledge

Job description

Do you enjoy helping customers, staying organized in a fast-paced environment, and being part of the powersports lifestyle?
Cyclewise is Vermont’s premier dealership for Indian Motorcycle, Ducati, Triumph, Suzuki, and CFMOTO. We are passionate riders serving passionate riders, and our reputation is built on exceptional customer experiences and long-term relationships?
We’re looking for a Service Writer who can be the bridge between our customers and our service technicians. You’ll help riders understand their service needs, keep repair orders moving efficiently, and ensure every customer feels informed and valued throughout the process?
Whether you have powersports experience or come from automotive, marine, RV, or equipment service, we’d like to hear from you?

What You’ll Do

• Welcome customers and accurately document service concerns and repair requests
• Create repair orders, estimates, and service recommendations
• Communicate with technicians to prioritize and schedule repairs
• Keep customers informed through phone, text, and email updates
• Present maintenance recommendations and additional service opportunities
• Coordinate approvals and ensure timely completion of work
• Process payments and maintain accurate service records
• Help drive customer satisfaction, retention, and service department growth

Do you enjoy helping customers, staying organized in a fast-paced environment, and being part of the powersports lifestyle?
Cyclewise is Vermont’s premier dealership for Indian Motorcycle, Ducati, Triumph, Suzuki, and CFMOTO. We are passionate riders serving passionate riders, and our reputation is built on exceptional customer experiences and long-term relationships?
We’re looking for a Service Writer who can be the bridge between our customers and our service technicians. You’ll help riders understand their service needs, keep repair orders moving efficiently, and ensure every customer feels informed and valued throughout the process?
Whether you have powersports experience or come from automotive, marine, RV, or equipment service, we’d like to hear from you?

What You’ll Do

• Welcome customers and accurately document service concerns and repair requests
• Create repair orders, estimates, and service recommendations
• Communicate with technicians to prioritize and schedule repairs
• Keep customers informed through phone, text, and email updates
• Present maintenance recommendations and additional service opportunities
• Coordinate approvals and ensure timely completion of work
• Process payments and maintain accurate service records
• Help drive customer satisfaction, retention, and service department growth

What We’re Looking For

• Previous dealership, service advisor, or service writer experience
• Powersports experience is a plus but not required
• Strong communication and relationship-building skills
• Ability to multitask and stay organized in a busy environment
• Basic mechanical understanding and willingness to learn
• Positive attitude and commitment to exceptional customer service
• Comfortable using computers, texting, and communication tools

Why Cyclewise?

• Work with some of the most exciting brands in motorcycling
• Competitive hourly pay plus performance bonuses/commission
• Health insurance
• Retirement plan
• Paid time off
• Employee discounts
• Opportunities for professional development
• Join a team that genuinely enjoys motorcycles, powersports, and serving fellow riders

If you’re looking for a career where you can combine customer service, organization, and a passion for powersports, we’d love to meet you.

Pay range is $22.00 – $24.00 per hour