Service Advisor

Bms Partners; Oakland (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full Benefits Package

Job summary

Broward Motorsports in Florida is seeking a motivated Service Writer to join our high-volume service team. You will work with skilled technicians in a multi-brand dealership and provide excellent customer service in a family-style atmosphere.

Responsibilities include accepting vehicles, communicating needs, estimating costs and times, scheduling work, and ensuring customer satisfaction from intake through delivery. Full benefits available.

Qualifications

• Good attitude, people skills, and ability to think on your feet.
• Extremely high attention to detail in a fast-paced environment.
• Driver’s License with no major violations.
• Understanding of basic principles of sales and service production.
• Team player; all departments must run and work well together.

Responsibilities

• Accept customer vehicles, recognize problems and service needs, schedule work, assign jobs to technicians and communicate job status to customer.
• Recognize problems accurately and describe them on the repair order.
• Estimate costs and completion times at point of sale and clearly communicate them to customer.
• Assign jobs to technicians based on skill level and resource utilization.
• Open and close all customer paid, warranty, and internal repair orders.
• Follow procedures for efficient handling of service items and proper storage.
• Become familiar with the computer system required for service & parts management.
• Delivery of service including quality checks, customer checkout and follow-up calls.
• Notify customers ASAP of changes or additional work needed and manage expectations.
• Handle customer complaints with empathy and a proactive stance.

Skills

People skills

Attention to detail

Customer service

Team player

Adaptability

Job description

Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer.

We are a Multi Line Dealership Selling Honda, Suzuki, Kawasaki, Yamaha, Polaris, Triumph, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats.

Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department. If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today. We are looking to add another Service Writer to our Team.

Job Duties:

• Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
• Recognize problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.
• Assist in the preparation of parts orders.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service & parts management.
• Ask for clarification if there are any questions which need to be answered.
• Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.
• Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Obtain authorization from customers before performing any repairs, obtain signature when possible.
• Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.
• Make certain work assignments are correct and complete.
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone, email and text transactions quickly, and courteously.

Requirements:

• Good attitude, good with people and an ability to think on your feet.
• Extremely high attention to detail and be able to work in a fast-paced environment.
• Driver’s License (without major violations).
• Common sense and a good business sense. The ideal candidates will show they understand basic principles of sales and service production.
• Team player. All departments must run and work well together.

EXPERIENCE IS PREFERRED

WE FULLY TRAIN

NO COLLEGE DEGREE REQUIRED

Full Benefits Package: