Service Writer

Funbike; Hayward (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

401K

Medical insurance with company contribution

Dental and Vision insurance

Paid vacation

Job summary

Funbike in Hayward, California is seeking an experienced Service Writer to join their team. The role involves being the primary contact between customers and technicians, ensuring effective communication and high-quality service. Responsibilities include greeting customers, scheduling appointments, managing service jobs, and maintaining customer relationships. Ideal candidates will have a strong background in customer service, sales, and familiarity with powersports. Benefits include employee discounts, 401K, and medical insurance contributions.

Qualifications

• Prior experience in a service advisor or writer role is required.
• Strong customer service and sales skills are necessary.
• Knowledge of powersports or motorsports is a plus.
• Must have excellent written and verbal communication skills.
• Ability to multitask while being organized and detail-oriented.
• Valid California driver’s license is mandatory.
• Availability to work on Saturdays is needed.

Responsibilities

• Greet customers and schedule service appointments.
• Write repair orders and communicate service details.
• Provide status updates to customers about service progress.
• Manage service jobs in progress to ensure timely completion.
• Order and track parts for warranty or recall work.
• Submit warranty invoices and follow up on collections.
• Meet monthly service sales goals.
• Maintain strong relationships with customers, OEMs, and vendors.

Skills

Customer service skills

Sales skills

Basic knowledge of powersports

Verbal communication

Written communication

Organizational skills

Multitasking ability

Clean driving record

Bilingual (Spanish preferred)

Tools

Lightspeed EVO

Job description

Description

East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery.

We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.

Job responsibilities

(including but not limited to)

• Greet customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers about service progress
• Manage service jobs in progress and ensure timely completion
• Order and track parts for warranty or recall work
• Submit warranty invoices and follow up on collections
• Meet monthly service sales goals
• Maintain strong relationships with customers, OEMs, and vendor
• Position is full time and on site.

Required Skills & Qualifications

• Prior experience in a service advisor or writer role
• Strong customer service and sales skills
• Basic knowledge of powersports or motorsports
• Excellent written and verbal communication
• Organized, detail-oriented, and able to multitask
• Clean driving record & valid California driver’s license
• Must be available to work Saturdays
• Familiarity with Lightspeed EVO dealership software
• Ability to use web tools and manufacturer systems
• Spanish bilingual preferred

Benefits

• Employee discounts
• 401K
• Medical insurance with company contribution
• Dental, Vision, plus more
• Paid vacation

Job Type

• Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)