Powersports Service Writer/Advisor

Cycles Worldwide, LLC; Olive Branch (MS); Hybride; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Résumé du poste

Cycles Worldwide, LLC in Olive Branch, MS is seeking a Service Writer for our Honda Powersports dealership. You will greet customers, document problems with motorcycles, ATVs, and SxS, and guide repair orders from start to finish while delivering excellent service.

Requirements: 1+ year powersports or automotive dealership experience, strong written and verbal communication, ability to multi-task, and a valid driver’s license (motorcycle endorsement preferred).

Qualifications

• Excellent customer service and verbal and written communication skills.
• Experience writing concise but detailed repair orders for vehicles – powersports or automotive, desired.

Responsabilités

• Greet customers, inspect their powersports vehicles, and answer questions.
• Document problems with Motorcycles, ATVs, and Side-by-Sides and clearly describe them on the repair order.
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
• Schedule appointments for repair, maintenance and recall work.
• Advise customers on necessary/suggested services and cost.
• Offer additional services and products, including special promotions.
• Review repair orders in progress to ensure quality and timeliness.
• Follow the status of a customer’s powersports vehicle from service bay entry through the completion of work.
• Communicate any changes in timeline, repairs, or cost to the customer.
• Upon completion of work, review the work order with the customer.

Connaissances

Customer service

Communication

Multi-tasking

Repair orders

Detail oriented

Description du poste

We are a Honda Powersports Dealership selling ATV’s, Dirt Bikes, Scooters, Side By Sides and Jet Skis. The Powersports Service Writer handles all customer transactions from start to finish while striving to achieve department goals while providing great customer service.

REQUIREMENTS

• Regular Attendance during store hours is required to handle customer transactions, communicate and assist technicians.
• 1+ years of powersports or automotive dealership experience preferred
• Excellent customer service and verbal and written communication skills
• Experience writing concise but detailed repair orders for vehicles – powersports or automotive, desired
• A positive attitude & strong work ethic
• Pleasant, energetic, and dependable personality
• Ability to multi-task
• Valid driver’s license and a good driving record
• Motorcycle endorsement preferred

RESPONSIBILITIES

• Greet customers, inspect their powersports vehicles, and answer questions.
• Document problems with Motorcycles, ATVs, and Side-by-Sides and clearly describe them on the repair order.
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
• Schedule appointments for repair, maintenance and recall work.
• Advise customers on necessary/suggested services and cost.
• Offer additional services and products, including special promotions.
• Review repair orders in progress to ensure quality and timeliness.
• Follow the status of a customer’s powersports vehicle from service bay entry through the completion of work.
• Communicate any changes in timeline, repairs, or cost to the customer.
• Upon completion of work, review the work order with the customer.
• Other duties as assigned.

Job Type: Full-time

BENEFITS

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off