Heavy Equipment Service Writer

Custom Truck One Source, Inc.; Bakersfield (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health, Dental, Vision

Paid Vacation and Holidays

Job summary

Custom Truck One Source in Bakersfield, CA is seeking a Service Writer responsible for coordinating service work, scheduling tasks, and upselling needed services. You will interact with customers, verify warranties, and prepare repair orders while supporting technicians and parts teams.

Strong computer skills and problem solving are essential. The role operates Monday to Friday 7:30am–4:30pm, with overtime as needed, and offers hourly compensation plus benefits.

Qualifications

• High school diploma or the equivalent.
• General mechanical aptitude / knowledge of utility trucks & equipment a plus.
• MS Office software and ability to learn CTOS Computer systems.
• Must hold a valid driver’s license.

Responsibilities

• Create and maintain a safe working environment.
• Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.

Skills

Customer service

Problem solving

Computer skills

Learning software

Education

High school diploma or the equivalent

Job description

Custom Truck One Source in Bakersfield, CA is seeking a Service Writer responsible for coordinating service work, scheduling tasks, and upselling needed services. You will interact with customers, verify warranties, and prepare repair orders while supporting technicians and parts teams.

Strong computer skills and problem solving are essential. The role operates Monday to Friday 7:30am–4:30pm, with overtime as needed, and offers hourly compensation plus benefits.