Service Writer: Fleet Maintenance Scheduler

Saia Inc.; Memphis (TN); On-site; USD 37,000 - 42,000; Full time

Job summary

Saia, Inc. is seeking a Maintenance Scheduling Coordinator to organize repairs and schedules for shop and field service personnel. You will oversee work orders, track progress, and communicate with customers to clarify needs and provide estimates.

The role focuses on efficient service delivery, preventive maintenance, and minimizing downtime through proactive scheduling and coordination across internal shops and outside vendors.

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups and schedules repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Customer communication

Maintenance experience

Transportation software

Diagnostic software

Microsoft Office

Education

High school diploma or GED

Tools

Transportation software

Diagnostic software

Microsoft Office

Job description

Saia, Inc. is seeking a Maintenance Scheduling Coordinator to organize repairs and schedules for shop and field service personnel. You will oversee work orders, track progress, and communicate with customers to clarify needs and provide estimates.

The role focuses on efficient service delivery, preventive maintenance, and minimizing downtime through proactive scheduling and coordination across internal shops and outside vendors.