Service Writer: Equipment Maintenance & Scheduling Pro

Saia Sales; Tennessee; On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Great benefits

Job summary

Saia is looking for a shop/field service coordinator to schedule repairs and oversee maintenance activities. You will manage work orders, monitor progress, and coordinate with internal shops and vendors to ensure timely, cost-effective service delivery.

The role requires attention to detail, hands-on experience with maintenance scheduling, and strong communication with customers and teams. Saia emphasizes equal opportunity employment and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 2+ years in maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.

Skills

Maintenance coordination

Scheduling

Customer communication

Diagnostic software

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is looking for a shop/field service coordinator to schedule repairs and oversee maintenance activities. You will manage work orders, monitor progress, and coordinate with internal shops and vendors to ensure timely, cost-effective service delivery.

The role requires attention to detail, hands-on experience with maintenance scheduling, and strong communication with customers and teams. Saia emphasizes equal opportunity employment and comprehensive benefits.