Logistics Service Writer & Scheduler

Saia LTL Freight; Grove Center (KS); On-site; USD 37,000 - 42,000; Full time

Job summary

Saia, Inc. is seeking a shop and field service coordinator to schedule repairs and manage work for our technicians.

You will communicate with customers to clarify service needs, provide accurate estimates, and monitor all work orders to ensure smooth progress. Ideal candidates bring 2+ years in maintenance or service writing, knowledge of transportation and diagnostic software, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED is required.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Skills

Maintenance knowledge

Service writing

Diagnostic software

Microsoft Office

Education

High school diploma or GED

Tools

Vehicle diagnostic software

Job description

Saia, Inc. is seeking a shop and field service coordinator to schedule repairs and manage work for our technicians.

You will communicate with customers to clarify service needs, provide accurate estimates, and monitor all work orders to ensure smooth progress. Ideal candidates bring 2+ years in maintenance or service writing, knowledge of transportation and diagnostic software, and proficiency in Microsoft Office.