Service Writer & Field Dispatcher — Growth, Training & Benefits

ASCO Equipment; Terrell (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

Job summary

ASCO Equipment is seeking a Service Writer & Field Dispatcher in Terrell, TX. The role coordinates with customers and technicians to schedule preventative maintenance and service needs, while managing estimates and communications to ensure a smooth workflow.

The position emphasizes customer service, teamwork, and precise scheduling in a fast-paced dealership environment. Strong computer skills and familiarity with service programs are a plus.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes and monitor progress.
• Prepare accurate estimates for costs of repairs and present to customer.
• Monitor and Manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on: work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service

Communication

Time management

Teamwork

G-Suite

Computer skills

Tools

G-Suite

Service programs

Job description

ASCO Equipment is seeking a Service Writer & Field Dispatcher in Terrell, TX. The role coordinates with customers and technicians to schedule preventative maintenance and service needs, while managing estimates and communications to ensure a smooth workflow.

The position emphasizes customer service, teamwork, and precise scheduling in a fast-paced dealership environment. Strong computer skills and familiarity with service programs are a plus.