Service Writer

ASCO Equipment; Belton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid health insurance

401(k) + profit sharing

Children’s Education Program

Job summary

ASCO Equipment is looking for a Service Writer in Belton, Texas. The ideal candidate will have experience with heavy equipment, excellent customer service skills, and the ability to manage work orders efficiently. Responsibilities include preparing estimates, monitoring accounts, and effectively communicating with customers and technicians.

The company offers 100% paid health insurance, 401(k) with profit sharing, and other unique perks such as a Children’s Education Program. Join a team dedicated to serving others and achieving excellence.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast-paced/high volume dealership.
• Excellent customer service and communication skills.

Responsibilities

• Positively take ownership of customer experience.
• Manage work orders: open, close, post time, enter notes.
• Prepare accurate cost estimates for repairs.

Skills

Customer service

Time management

Communication

Detail oriented

Tools

G-Suite

Job description

ASCO Equipment has a career opportunity for a Service Writer in Belton, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.