Service Writer/ Dispatcher

Briggs Industrial Solutions, Inc.; New Braunfels (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ESOP 401(k)

Tuition Reimbursement

Health Benefits

Paid Holidays and Time Off

Safety Boots Program

Life and Disability Coverage

Job summary

Briggs Industrial Solutions, Inc. is seeking a Customer Service Advisor to connect customers with our service technicians, ensuring efficient and professional handling of every job.

The role emphasizes scheduling, order management, and clear communication to keep operations running smoothly in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in customer service or operations.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Schedule and dispatch technicians to keep service moving.
• Monitor repair progress and provide customers with timely updates.
• Manage service orders, quotes, purchase orders, and invoicing details.
• Track technician productivity and support safety and operational standards.
• Collaborate with Service, Sales, Parts, and Rental teams to deliver a great customer experience.

Skills

Customer service

Operations

Communication

Organization

Problem solving

Teamwork

Education

High school diploma

Tools

Microsoft Office

Business systems

Job description

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you.

Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

At Briggs Industrial Solutions, we believe great service starts with great people. For over 130 years, we've built our reputation on hard work, integrity, and taking care of our customers and each other. We're proud of the relationships we've built and the people who make it all possible.

We're looking for a Customer Service Advisor who enjoys bringing people together, solving problems, and keeping things running smoothly. If you're organized, customer-focused, and thrive in a fast-paced, team-oriented environment, we'd love to have you on our team.

What You’ll Make a Difference

As a Customer Service Advisor, you'll be the connection between our customers and service technicians, helping ensure every job is handled with care, efficiency, and professionalism. You'll keep our service operations on track, support your teammates, and make sure customers feel informed and valued every step of the way. Your work will make a real difference in how we deliver on our promises.

What You’ll Do

Keep service moving by scheduling and dispatching technicians, monitoring repair progress, and communicating updates to customers to ensure timely, quality service. Support smooth daily operations by managing service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records. Partner with service leadership to track technician productivity, support performance improvements, coordinate service vehicle maintenance, and uphold safety and operational standards. Build strong relationships across Service, Sales, Parts, Rental, and other teams to solve problems, identify opportunities, and deliver a great customer experience.

What You’ll Bring

A high school diploma or equivalent, with technical school or college education preferred. Ideally, 5+ years of experience in customer service, operations, or a similar role, with knowledge of service orders, invoicing, purchase orders, or related processes. Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities while keeping customers and teammates informed. Confidence using Microsoft Office and business systems, a sharp eye for detail, and a dependable, team-first attitude that helps everyone succeed.

Why You’ll Love Working With Us

A legacy you can be proud of. With over 130 years in business, Briggs has built something lasting through integrity, hard work, and a commitment to doing what's right. People who have your back. You'll be part of a supportive team that values safety, teamwork, respect, and taking care of one another. Work that matters. Every day brings an opportunity to solve problems, build relationships, grow your skills, and help our customers keep their businesses moving. At Briggs, you're more than a job title. You're part of a team that takes pride in its work, looks out for each other, and believes success is something we build together. Come build something meaningful with us.

Job Details Pay Type: Salary

Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail