Service Writer/ Dispatcher

Briggs Industrial Solutions; New Braunfels (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Retirement ESOP plan

Tuition reimbursement

Paid holidays and time off

Health and wellness benefits

PPE/Uniforms

Job summary

Briggs Industrial Solutions is seeking a Customer Service Advisor to act as the vital link between customers and service technicians. You will help keep the service organization on track, manage orders, quotes, and records, and deliver professional updates that keep customers informed and confident in the process.

The role emphasizes organization, clear communication, and teamwork in a fast-paced, on-site environment.

Qualifications

• A high school diploma or equivalent, with technical school or college education preferred.
• Ideally 5+ years of experience in customer service, operations, or a similar role, with knowledge of service orders, invoicing, purchase orders, or related processes.
• Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities while keeping customers and teammates informed.

Responsibilities

• Keep service moving by scheduling and dispatching technicians, monitoring repair progress, and communicating updates to customers to ensure timely, quality service.
• Manage service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records.
• Coordinate with service leadership to track technician productivity, support performance improvements, and uphold safety and operational standards.
• Build strong relationships across Service, Sales, Parts, Rental, and other teams to solve problems and deliver a great customer experience.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Technical school or college education preferred

Tools

Microsoft Office

Business systems

Job description

Remote Type:On-siteYou belong at a company that treats you like an Owner!Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.Join a team that takes care of you. Here are some ways we do that:Competitive Pay and Performance-Based BonusesEarn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)401(k)Training and Tuition ReimbursementWork/Life BalancePaid Holidays and Time OffHealth and Wellness BenefitsTool Benefits, PPE/Uniforms, Safety Boot ProgramLife and Short Term Disability paid for by companyAt Briggs Industrial Solutions, we believe great service starts with great people. For over 130 years, we've built our reputation on hard work, integrity, and taking care of our customers and each other. We're proud of the relationships we've built and the people who make it all possible.We're looking for a Customer Service Advisor who enjoys bringing people together, solving problems, and keeping things running smoothly. If you're organized, customer-focused, and thrive in a fast-paced, team-oriented environment, we'd love to have you on our team.How You’ll Make a DifferenceAs a Customer Service Advisor, you'll be the connection between our customers and service technicians, helping ensure every job is handled with care, efficiency, and professionalism. You'll keep our service operations on track, support your teammates, and make sure customers feel informed and valued every step of the way. Your work will make a real difference in how we deliver on our promises.What You’ll DoKeep service moving by scheduling and dispatching technicians, monitoring repair progress, and communicating updates to customers to ensure timely, quality service.Support smooth daily operations by managing service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records.Partner with service leadership to track technician productivity, support performance improvements, coordinate service vehicle maintenance, and uphold safety and operational standards.Build strong relationships across Service, Sales, Parts, Rental, and other teams to solve problems, identify opportunities, and deliver a great customer experience.What You’ll BringA high school diploma or equivalent, with technical school or college education preferred.Ideally, 5+ years of experience in customer service, operations, or a similar role, with knowledge of service orders, invoicing, purchase orders, or related processes.Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities while keeping customers and teammates informed.Confidence using Microsoft Office and business systems, a sharp eye for detail, and a dependable, team-first attitude that helps everyone succeed.Why You’ll Love Working With UsA legacy you can be proud of. With over 130 years in business, Briggs has built something lasting through integrity, hard work, and a commitment to doing what's right.People who have your back. You'll be part of a supportive team that values safety, teamwork, respect, and taking care of one another.Work that matters. Every day brings an opportunity to solve problems, build relationships, grow your skills, and help our customers keep their businesses moving.At Briggs, you're more than a job title. You're part of a team that takes pride in its work, looks out for each other, and believes success is something we build together.Come build something meaningful with us.Job DetailsPay Type:Salary