Service Writer/ Dispatcher

Sammons Industrial, LLC; New Braunfels (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k)

Training and Tuition Reimbursement

Paid Holidays and Time Off

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms, Safety Bo

Job summary

Sammons Industrial, LLC is seeking a Customer Service Advisor/Dispatcher to connect customers with service technicians, keep operations on track, and ensure timely, high-quality service. You’ll manage orders, invoicing details, and maintenance agreements while coordinating with multiple teams to deliver an excellent customer experience.

Ideal candidates have a high school diploma (tech education preferred) and 5+ years in customer service or operations, with strong communication and

Qualifications

• High school diploma or equivalent required; technical education preferred.
• 5+ years in customer service or operations with invoicing/service orders experience.

Responsibilities

• Schedule and dispatch technicians; monitor repair progress and update customers.
• Manage service orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Coordinate with service leadership to track productivity and ensure safety and standards.
• Foster relationships across Service, Sales, Parts, Rental, and other teams to ensure smooth operations.

Skills

Customer service

Scheduling

Dispatching

Communication

Microsoft Office

Education

High school diploma or equivalent

Technical school/college education preferred

Tools

MS Office

Job description

Service Writer/ Dispatcher# Careers## Service Writer/ DispatcherApply: On-site: New Braunfels, TX: Full time: Posted 2 Days Ago: JR10714**Remote Type:**On-site***You belong at a company that treats you like an Owner!***Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.***Join a team that takes care of you. Here are some ways we do that:**** Competitive Pay and Performance-Based Bonuses* Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)* 401(k)* Training and Tuition Reimbursement* Work/Life Balance* Paid Holidays and Time Off* Health and Wellness Benefits* Tool Benefits, PPE/Uniforms, Safety Boot Program* Life and Short Term Disability paid for by companyAt Briggs Industrial Solutions, we believe great service starts with great people. For over 130 years, we've built our reputation on hard work, integrity, and taking care of our customers and each other. We're proud of the relationships we've built and the people who make it all possible. We're looking for a Customer Service Advisor who enjoys bringing people together, solving problems, and keeping things running smoothly. If you're organized, customer-focused, and thrive in a fast-paced, team-oriented environment, we'd love to have you on our team.## ## How You’ll Make a DifferenceAs a Customer Service Advisor, you'll be the connection between our customers and service technicians, helping ensure every job is handled with care, efficiency, and professionalism. You'll keep our service operations on track, support your teammates, and make sure customers feel informed and valued every step of the way. Your work will make a real difference in how we deliver on our promises. ## What You’ll Do* Keep service moving by scheduling and dispatching technicians, monitoring repair progress, and communicating updates to customers to ensure timely, quality service.* Support smooth daily operations by managing service orders, quotes, purchase orders, invoicing details, maintenance agreements, and accurate service records.* Partner with service leadership to track technician productivity, support performance improvements, coordinate service vehicle maintenance, and uphold safety and operational standards.* Build strong relationships across Service, Sales, Parts, Rental, and other teams to solve problems, identify opportunities, and deliver a great customer experience. ## What You’ll Bring* A high school diploma or equivalent, with technical school or college education preferred.* Ideally, 5+ years of experience in customer service, operations, or a similar role, with knowledge of service orders, invoicing, purchase orders, or related processes.* Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities while keeping customers and teammates informed.* Confidence using Microsoft Office and business systems, a sharp eye for detail, and a dependable, team-first attitude that helps everyone succeed. ## Why You’ll Love Working With Us* A legacy you can be proud of. With over 130 years in business, Briggs has built something lasting through integrity, hard work, and a commitment to doing what's right.* People who have your back. You'll be part of a supportive team that values safety, teamwork, respect, and taking care of one another.* Work that matters. Every day brings an opportunity to solve problems, build relationships, grow your skills, and help our customers keep their businesses moving. At Briggs, you're more than a job title. You're part of a team that takes pride in its work, looks out for each other, and believes success is something we build together. Come build something meaningful with us.**Job Details**Pay Type:Salary### About UsAt Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.