Service Writer & Dispatch Lead – Forklift Dealership

RDS Equipment Inc.; Independence (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Training & development

Paid time off

Job summary

RDS Equipment Inc. is seeking a service department professional with excellent communication and customer relationship skills to lead a team of service technicians in Independence, MO.

The role requires strong service writer capabilities, experience in managing schedules, and knowledge of forklifts and related industrial equipment. The candidate will oversee daily operations, generate service documentation, and coordinate PM programs.

Qualifications

• High school diploma required, college degree preferred or specific schooling in industrial equipment/forklift repair and management.
• Excellent communication skills and ability to work well with others.
• Candidate should have some background/experience working in an equipment dealership setting related to the operations of a service department.
• Good understanding of industrial equipment, service technician job duties and experience in repair services.

Responsibilities

• Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Create a work schedule for each technician daily
• Oversee day‑to‑day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Schedule and maintain PM program
• Handle all warranty related items and issues as needed

Skills

Communication skills

Customer relations

Team leadership

Multi-tasking

Organizational skills

Education

High school diploma

College degree preferred

Tools

Forklift knowledge

Industrial equipment familiarity

Job description

RDS Equipment Inc. is seeking a service department professional with excellent communication and customer relationship skills to lead a team of service technicians in Independence, MO.

The role requires strong service writer capabilities, experience in managing schedules, and knowledge of forklifts and related industrial equipment. The candidate will oversee daily operations, generate service documentation, and coordinate PM programs.