Service writerdispatcherForklift Dealership

RDS Equipment, Inc.; Independence (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Paid time off

Job summary

RDS Equipment, Inc. is seeking a service department leader to oversee technicians, scheduling, and customer interactions at our Independence, MO location. The role emphasizes strong communication, team management, and focus on equipment reliability.

The ideal candidate has experience in service operations within an equipment dealership, knowledge of forklifts and related industrial gear, and the ability to manage documentation and quotes while maintaining service quality.

Qualifications

• High school diploma required; college degree preferred or specific schooling in industrial equipment/forklift repair and management.
• Excellent communication skills and ability to work well with others.
• Background/experience in equipment dealership setting related to operations of a service department.
• Good understanding of industrial equipment, service technician duties and repair services.

Responsibilities

• Manage service team to maintain high morale and customer satisfaction while profitability is maintained.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Create and oversee daily technician schedules.
• Oversee day-to-day operations of the service department.
• Manage service department paperwork, invoices, repair orders, and maintenance records.
• Schedule and maintain PM program.
• Handle warranty items and issues as needed.

Skills

Communication

People scheduling

Multi-tasking

Detail oriented

Organizational skills

Forklift knowledge

Education

High school diploma

College degree preferred

Industrial equipment training

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Benefits/Perks
• Health, dental & vision Insurance
• 401K
• Competitive Compensation
• Paid time off

Job Summary

We are looking for a person to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience a plus, background and knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude, very detail orientated and good organizational skills.

You will be responsible for a variety of tasks, including overseeing service technicians and scheduling service calls, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders.

Responsibilities

• Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Create a work schedule for each technician daily
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Schedule and maintain PM program
• Handle all warranty related items and issues as needed

Qualifications

• High school diploma required, college degree is preferred or specific schooling in industrial equipment/forklift repair and management
• Excellent communication skills and ability to work well with others
• Candidate should have some background/experience working in an equipment dealership setting related to the operations of a service department.
• Good understanding of industrial equipment, service technician job duties and experience in repair services.