Field & Shop Service Supervisor

Dobbs Equipment, LLC; Braselton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dobbs Equipment, LLC is seeking an experienced supervisor to assist the Service Department with customer service, manage work orders, and support pre-delivery and repair activities for new and used equipment.

The role requires strong organization and communication skills, a valid driver’s license, and forklift certification, with potential for leadership duties when the Service Manager is away.

Qualifications

• High school diploma or equivalent with one-year post high school education in heavy equipment.
• A 2-year degree and familiarity with industrial equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills broadly based.

Responsibilities

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all field activities when the Service Manager is away from Branch.

Skills

Supervisor experience

Valid Driver's License

Education

High school diploma or equivalent with one-year post high school education in heavy equipment

2-year degree in related field preferred

Tools

Forklift Certification

Job description

Dobbs Equipment, LLC is seeking an experienced supervisor to assist the Service Department with customer service, manage work orders, and support pre-delivery and repair activities for new and used equipment.

The role requires strong organization and communication skills, a valid driver’s license, and forklift certification, with potential for leadership duties when the Service Manager is away.