Service Writer & Dispatch Coordinator

Colonial Group; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ginop Sales and Alta Equipment Group is seeking a full-time Service Writer at our Hillman branch to manage the service team and facilitate repairs and maintenance for customer equipment. You will ensure work is completed expeditiously and accurately.

Responsibilities include dispatching technicians, prioritizing service calls, invoicing, and maintaining records. Strong computer skills (Word/Excel/Outlook) and good communication are essential. ERP experience is a plus.

Qualifications

• Previous service experience highly preferred.
• Strong technical knowledge base to answer technician questions.
• Proficient with MS Word, Excel and Outlook; ERP experience a plus.
• Excellent verbal and written communication skills.
• Strong time management and ability to communicate with all levels of coworkers and customers.

Responsibilities

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Maintain Technician time logs.
• Answer internal and customer service calls.
• Open and close work orders with accurate story lines.
• Invoicing & accounts receivables assistance.
• Assist Technicians with finding technical data.
• Look up parts/backing up the parts counter.
• Incorporate Alta’s Guiding Principles into daily activities.
• Maintain consistent, regular attendance and be ready for work at start time.

Skills

Service experience

Technical knowledge

Communication skills

Time management

Documentation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Ginop Sales and Alta Equipment Group is seeking a full-time Service Writer at our Hillman branch to manage the service team and facilitate repairs and maintenance for customer equipment. You will ensure work is completed expeditiously and accurately.

Responsibilities include dispatching technicians, prioritizing service calls, invoicing, and maintaining records. Strong computer skills (Word/Excel/Outlook) and good communication are essential. ERP experience is a plus.