Service Manager

Page Mechanical Group, Inc.; Greenville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Hills Machinery in Wilson, NC seeks a Service Manager to coordinate scheduling, communication and support for the service department. You will dispatch emergency and maintenance work in shop and field, and ensure timely service delivery.

Must have strong problem solving and communication skills, with the ability to work under pressure and maintain accurate records. Collaboration with parts and sales is essential to create a customer-friendly environment.

Qualifications

• High school diploma or GED required; college or trade school preferred.
• Proficient in computer software (Word, Excel).
• Strong written and verbal communication skills.
• Problem solving and accuracy with high attention to detail.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Answer phones and receive service requests, quotes and installation.
• Confirm customer scheduling of work and track progress.
• Dispatch field and shop service technicians for timely service.
• Open and update work orders; analyze problems and prepare reports.
• Assist time card entries, review and close work orders; maintain files.
• Manage daily KPI’s and P&L; collaborate with parts and sales teams.
• Maintain confidentiality of pricing, promotions, inventory and financial reports.
• Perform related duties as assigned.

Skills

Computer proficiency

Communication

Problem solving

Organizational skills

Basic math skills

Education

High school diploma or GED

College or trade school preferred

Tools

Word

Excel

Job description

Service Manager – Wilson,NC

The preferred candidate will be responsible for providing scheduling, communication and support for the service department. The candidate should possess excellent problem solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.

Essential Duties

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.
• Schedule, assign work to Field and Shop Service Technicians.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assists in time card entries, reviewing, closing and invoicing work orders.
• Maintains customer files.
• Manages daily KPI’s and P&L’S.
• Works hand in hand with parts and sales managers to create a customer friendly environment.
• Communicates with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Performs related duties as assigned.

Requirements Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Started in 2007, Hills Machinery is owned by brothers, Adam and Jim Hills and operated by a dedicated team of heavy equipment industry professionals. Hills Machinery is proud to have a close-knit group of employees who care deeply about serving their custom