Service Writer

Colonial Group; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ginop Sales and Alta Equipment Group is seeking a full-time Service Writer at our Hillman branch to manage the service team and facilitate repairs and maintenance for customer equipment. You will ensure work is completed expeditiously and accurately.

Responsibilities include dispatching technicians, prioritizing service calls, invoicing, and maintaining records. Strong computer skills (Word/Excel/Outlook) and good communication are essential. ERP experience is a plus.

Qualifications

• Previous service experience highly preferred.
• Strong technical knowledge base to answer technician questions.
• Proficient with MS Word, Excel and Outlook; ERP experience a plus.
• Excellent verbal and written communication skills.
• Strong time management and ability to communicate with all levels of coworkers and customers.

Responsibilities

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Maintain Technician time logs.
• Answer internal and customer service calls.
• Open and close work orders with accurate story lines.
• Invoicing & accounts receivables assistance.
• Assist Technicians with finding technical data.
• Look up parts/backing up the parts counter.
• Incorporate Alta’s Guiding Principles into daily activities.
• Maintain consistent, regular attendance and be ready for work at start time.

Skills

Service experience

Technical knowledge

Communication skills

Time management

Documentation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Ginop Sales and Alta Equipment Group are currently looking for a full-time Service Writer for our Hillman branch. The Service Writer is directly responsible for the management of the Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.

Responsibilities Include:

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Maintain Technician time log
• Answering internal and customer service calls
• Opening and closing work orders, including accurately recording story lines into each order
• Invoicing & accounts receivables assistance
• Assist Technicians with finding technical data
• Looking up parts/backing up the parts counter
• Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Qualifications

• Previous service experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles