Service Administrator

Colonial Group; Byron Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Colonial Group's Byron Center, MI branch is seeking a full-time Service Administrator to support the service manager and ensure efficient work order processing for customers and technicians.

The role includes handling billing, PO coordination, inputting repairs, closing orders, payroll entries, and timely communication with customers and internal teams.

Qualifications

• Experience in billing and customer service is preferred.
• Strong computer skills with Word, Excel, and Outlook; ERP experience is a plus.
• Excellent verbal and written communication skills.
• Good time management and ability to communicate with all levels.

Responsibilities

• Provide support to the service manager.
• Obtain purchase order (PO) number from the customer if required by protocol.
• Input technician job repair write ups into the business system daily for completed and in-progress jobs.
• Prepare all work orders ready for review by the service manager after job completion.
• Close all work orders when the job is completed.
• Handle all time entries and payroll for shop and field technicians, approvals required by the service manager.
• Periodically call customers to provide updates or obtain additional information.
• Coordinate with other inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.
• Maintain consistent attendance and be ready for work at the designated start time.

Skills

Billing

Customer service

Microsoft Office

ERP experience

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

Our Construction Equipment Group is seeking a full-time Service Administrator for our Byron Center, MI branch. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the workday and take care of our customer and technician needs.

The primary responsibilities of the position consist of, but are not limited to:

• Provide support to the service manager.
• Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's.
• Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process.
• Prepare all work orders ready to close for the service manager to review once the job is completed.
• Have all work orders closed when job is completed.
• Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.
• Periodically will call customer to provide updates or obtain additional information from them.
• Follow up with other inter-company departments on open issues.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.
• Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Qualifications

• Previous billing and customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles.