Shop Operations Manager - Lean, Growth & Customer Excellence

Peak Industrial Inc.; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Job summary

Peak Thermo King in Seattle, WA seeks an experienced Operations Manager to direct the shop, repairs, installations and daily workflow for 20–25 service employees and parts staff. You will promote safety, teamwork and accountability while driving efficiency and growth.

The role reports to the Senior Director of Operations and requires at least 5+ years leading shop teams, strong Lean experience, and solid MS Office skills. Competitive salary with benefits is offered.

Qualifications

• 5+ years of experience managing people in a shop environment.
• Lean / continuous improvement experience.
• Associates or bachelor’s degree preferred.

Responsibilities

• Foster teamwork and safety culture at all times and with all employees.
• Analyze production reports to daily manage and improve utilization, efficiency and productivity.
• Plan for and allocate proper resources to match required shop output.
• Supervise staff including hiring, training, evaluating performance and compensation recommendations.
• Monitor production data and financial performance to drive continuous improvement.
• Contribute to site management team and general business development.
• Identify revenue growth opportunities and provide yearly pricing recommendations.
• Resolve customer support complaints with customers and experts as needed.
• Schedule and supervise deployment of mobile technicians.
• Drive location service efficiency and productivity improvements.
• Assist with new business development.
• Greet customers professionally and obtain repair information.
• Ensure repairs documented on work orders and explain costs to customers.
• Advise customers on proper maintenance per manufacturer specs and costs.
• Provide complete and accurate written cost estimates for labor and parts.
• Coordinate with Technicians and Parts Department to ensure proper repair communication.
• Handle customer interactions, phones, questions, and finalizing sales.
• Ensure branch transfers are processed correctly (parts from other locations).
• Invoicing and payroll processing; manage vacation balance and time entries.
• Read reports and collect data for accounts receivable.
• Monitor office/shop cleanliness.

Skills

Shop Ops

Lean CI

People Mgmt

MS Office

Customer Exp

Tech Knowledge

Education

Associates or Bachelor’s degree in technical or business field

Tools

Excel

Word

Job description

Peak Thermo King in Seattle, WA seeks an experienced Operations Manager to direct the shop, repairs, installations and daily workflow for 20–25 service employees and parts staff. You will promote safety, teamwork and accountability while driving efficiency and growth.

The role reports to the Senior Director of Operations and requires at least 5+ years leading shop teams, strong Lean experience, and solid MS Office skills. Competitive salary with benefits is offered.