Service Writer

Landpro-Equipment; Hall (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision/Life/STD

401K with Company Match

John Deere University

Earn While You Learn

Employee Discount on Equipment & Parts

Job summary

LandPro Equipment is seeking a Service Writer to act as the liaison between customers and the service team. You will greet customers, assess service needs, and ensure smooth handling of work orders and communication with technicians to restore equipment quickly.

You will thrive in a fast-paced environment, focusing on accuracy, organization, and professional service. The role offers growth within a dealer network and strong customer relations.

Qualifications

• Customer service experience.
• Clear communication skills.
• Strong organizational abilities.
• Problem solving and multitasking capability.
• Teamwork and relationship building.

Responsibilities

• Deliver a high-quality, professional experience at every stage of the service process.
• Support customers by clearly communicating service needs, timelines, and updates.
• Open, manage, and close work orders with accuracy and attention to detail.
• Coordinate with technicians and parts teams to keep work moving smoothly.
• Build strong relationships with customers and coworkers through clear communication and respect.
• Help ensure customers leave confident in the service they received.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Tools

Basic computer skills

Job description

Description

Why LandPro Equipment?

We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.

Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.

At LandPro Equipment, our team members aren’t just employees, they’re PROs.

A Day in the Life of a Service Writer

As a Service Writer, you’re the connection between our customers and our service team.

A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technician runs smoothly. You’ll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible.

Some days are fast-paced, others require problem-solving but every day gives you the opportunity to make a real impact.

Every day is different, but the goal is always the same: do the job right and take care of the customer.

What You’ll Do

As a Service Writer, you will:

• deliver a high-quality, professional experience at every stage of the service process
• support customers by clearly communicating service needs, timelines, and updates
• open, manage, and close work orders with accuracy and attention to detail
• coordinate with technicians and parts teams to keep work moving efficiently
• build strong relationships with customers and coworkers through clear communication and respect
• help ensure customers leave confident in the service they received

What You Bring

You’ll be a great fit for this Service Writer role if you:

• take pride in your work and want to grow your skills
• communicate clearly and stay organized, even in a fast-paced environment
• enjoy helping customers and solving problems
• work well as part of a team and support those around you
• care about doing the job right and delivering great service every time

What You Need to be a LandPro Service Writer:

• customer service, administrative, or coordination experience
• strong communication and organizational skills
• basic computer skills

It’s a Plus if You Have:

• experience in service, automotive, or equipment environments
• general understanding of mechanical and technical terms

What We Offer

At LandPro, we invest in helping you grow, not just do a job.

• Paid Time Off (PTO) that grows with you + Paid Holidays
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• 401K with Company Match + Access to Empeople
• Access to John Deere University + Earn While You Learn Program
• Employee Discount on Equipment & Parts

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.;