Service Writer & Customer Care Specialist

Meineke; Franklin (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Meineke Car Care of Franklin in Franklin, NC is seeking a full-time Service Writer to greet customers, listen to their questions and provide timely responses while explaining available services.

You will schedule appointments, take orders, monitor service progress, calculate charges, process payments and maintain accurate customer records, serving as a liaison between customers and internal teams.

Qualifications

• Interacts with customers and provides timely responses.
• Explains services and offers to clients.
• Schedules appointments and processes payments.
• Maintains accurate customer records.
• Manages complaints and resolves grievances.
• Acts as a liaison between customers and departments.

Responsibilities

• Interact with customers, listen to questions and concerns and provide timely responses.
• Educate clients about the company's products, services and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and different departments in the organization.

Skills

Customer service

Communication

Sales

Job description

Meineke Car Care of Franklin in Franklin, NC is seeking a full-time Service Writer to greet customers, listen to their questions and provide timely responses while explaining available services.

You will schedule appointments, take orders, monitor service progress, calculate charges, process payments and maintain accurate customer records, serving as a liaison between customers and internal teams.