Automotive Service Writer: Clear Estimates & Customer Care

CSN Collision; Goodlettsville (TN); Vor Ort; USD 43.000 - 65.000; Vollzeit

Zusammenfassung

CSN Collision in Goodlettsville, TN seeks an experienced Mechanical Service Writer to bridge the gap between customers and technicians. You will help diagnose concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to delivery.

You will greet customers, document needs, prepare estimates, and clearly communicate recommended repairs and costs. Strong organizational skills and attention to detail are essential for success in this role.

Qualifikationen

• 2+ years in service writer/ service advisor or similar automotive customer service role.
• Strong knowledge of automotive maintenance, diagnostics, and repair processes.
• Familiarity with shop management and estimating software.

Aufgaben

• Greet customers and document repair and maintenance needs accurately.
• Prepare detailed repair estimates including labor, parts, and services.
• Explain repairs and costs clearly to customers.
• Coordinate with technicians to verify repair needs and update estimates as needed.
• Monitor progress and communicate status updates to customers.
• Process repair orders, invoices, and payments accurately.

Kenntnisse

Automotive customer service

Communication skills

Multitasking

Attention to detail

Customer relations

Ausbildung

High school diploma

Automotive training

ASE certification (preferred)

Tools

Shop management software

Estimating software

Jobbeschreibung

CSN Collision in Goodlettsville, TN seeks an experienced Mechanical Service Writer to bridge the gap between customers and technicians. You will help diagnose concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to delivery.

You will greet customers, document needs, prepare estimates, and clearly communicate recommended repairs and costs. Strong organizational skills and attention to detail are essential for success in this role.