Automotive Service Concierge

Meineke Car Care of Rapid City; Rapid City (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Meineke Car Care of Rapid City is seeking a motivated Service Writer/Front-Manager assistant to greet customers, document vehicle issues, and prepare repair estimates. You will coordinate with technicians, update repair orders, and help manage front counter operations to ensure a professional customer experience.

The role requires strong communication, multitasking, and basic automotive understanding. Responsibilities include scheduling, invoicing, and maintaining accurate documentation, with

Qualifications

• Experience in automotive service writing or related field preferred.
• Strong communication and customer service skills required.
• Basic knowledge of automotive systems and repairs helpful.
• Ability to multitask in a fast-paced environment.
• Computer proficiency and organizational skills needed.
• Valid driver's license required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Listen to customer concerns and document vehicle issues.
• Prepare estimates for repair and maintenance services.
• Communicate recommended services clearly and effectively.
• Answer incoming calls and assist customers with questions.
• Schedule customer appointments and confirm upcoming appointments.
• Check customers in for shop visits.
• Gather customer and vehicle information accurately.
• Document concerns and vehicle symptoms clearly.
• Create and update repair orders.
• Track vehicle mileage, VIN, license plate and other info.
• Assist with preparing estimates and invoices.
• Communicate with technicians about vehicle concerns and repair status.
• Keep customers updated on progress.
• Obtain customer authorization for approved repairs when directed by the Service Writer.
• Coordinate parts pricing and availability; communicate with suppliers.
• Track parts orders and ensure timely delivery.
• Maintain accurate repair-order documentation.
• Assist with vehicle inspections and documenting findings.
• Take photos of damage or repairs when needed.
• Coordinate vehicle drop-offs and pickups.
• Keep shop schedule organized and up to date.
• Assist with closing repair orders and collecting payments.
• Process invoices, receipts and paperwork.
• Maintain a clean front counter and waiting area.
• Follow up with customers regarding declined or postponed repairs.
• Assist with warranty or service-related documentation.
• Maintain professional communication with customers, technicians, vendors, and management.
• Follow all shop policies and procedures.
• Assist with daily administrative duties as needed.
• Learn basic automotive terminology and common repairs.

Skills

Analyzing information

Conflict resolution

Phone skills

Listening

Market knowledge

Quality focus

Communication

Automotive service writing

Customer service

Automotive knowledge

Multitasking

Computer skills

Driver's license

Job description

Meineke Car Care of Rapid City is seeking a motivated Service Writer/Front-Manager assistant to greet customers, document vehicle issues, and prepare repair estimates. You will coordinate with technicians, update repair orders, and help manage front counter operations to ensure a professional customer experience.

The role requires strong communication, multitasking, and basic automotive understanding. Responsibilities include scheduling, invoicing, and maintaining accurate documentation, with