Service Writer

Meineke Car Care of Rapid City; Rapid City (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Meineke Car Care of Rapid City is seeking a motivated Service Writer/Front-Manager assistant to greet customers, document vehicle issues, and prepare repair estimates. You will coordinate with technicians, update repair orders, and help manage front counter operations to ensure a professional customer experience.

The role requires strong communication, multitasking, and basic automotive understanding. Responsibilities include scheduling, invoicing, and maintaining accurate documentation, with

Qualifications

• Experience in automotive service writing or related field preferred.
• Strong communication and customer service skills required.
• Basic knowledge of automotive systems and repairs helpful.
• Ability to multitask in a fast-paced environment.
• Computer proficiency and organizational skills needed.
• Valid driver's license required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Listen to customer concerns and document vehicle issues.
• Prepare estimates for repair and maintenance services.
• Communicate recommended services clearly and effectively.
• Answer incoming calls and assist customers with questions.
• Schedule customer appointments and confirm upcoming appointments.
• Check customers in for shop visits.
• Gather customer and vehicle information accurately.
• Document concerns and vehicle symptoms clearly.
• Create and update repair orders.
• Track vehicle mileage, VIN, license plate and other info.
• Assist with preparing estimates and invoices.
• Communicate with technicians about vehicle concerns and repair status.
• Keep customers updated on progress.
• Obtain customer authorization for approved repairs when directed by the Service Writer.
• Coordinate parts pricing and availability; communicate with suppliers.
• Track parts orders and ensure timely delivery.
• Maintain accurate repair-order documentation.
• Assist with vehicle inspections and documenting findings.
• Take photos of damage or repairs when needed.
• Coordinate vehicle drop-offs and pickups.
• Keep shop schedule organized and up to date.
• Assist with closing repair orders and collecting payments.
• Process invoices, receipts and paperwork.
• Maintain a clean front counter and waiting area.
• Follow up with customers regarding declined or postponed repairs.
• Assist with warranty or service-related documentation.
• Maintain professional communication with customers, technicians, vendors, and management.
• Follow all shop policies and procedures.
• Assist with daily administrative duties as needed.
• Learn basic automotive terminology and common repairs.

Skills

Analyzing information

Conflict resolution

Phone skills

Listening

Market knowledge

Quality focus

Communication

Automotive service writing

Customer service

Automotive knowledge

Multitasking

Computer skills

Driver's license

Job description

Main Responsibilities of a Service Writer/ Assistant Front Manager

Greet customers and provide a professional, welcoming experience

Listen to customer concerns and accurately document vehicle issues

Prepare estimates for repair and maintenance services

Communicate recommended services clearly and effectively

Greet customers professionally and provide excellent customer service.

Answer incoming phone calls and assist customers with basic questions.

Schedule customer appointments and confirm upcoming appointments.

Check customers in when they arrive at the shop.

Gather customer and vehicle information accurately

Document customer concerns and vehicle symptoms clearly

Create and update repair orders

Check vehicle mileage, VIN, license plate, and other required information

Assist the Service Writer with preparing estimates and invoices

Communicate with technicians regarding vehicle concerns and repair status

Keep customers updated on the progress of their vehicles

Contact customers for authorization on approved repairs when directed by the Service Writer

Help obtain parts pricing and availability

Communicate with parts suppliers when necessary

Track parts orders and help ensure parts arrive when needed

Help maintain accurate repair-order documentation

Assist with vehicle inspections and documenting technician findings

Take photos of vehicle damage or recommended repairs when needed

Help coordinate vehicle drop-offs and pickups

Help keep the shop schedule organized and up to date

Assist with closing repair orders and collecting customer payments

Process invoices, receipts, and other paperwork

Maintain a clean and professional front counter and customer waiting area

Help follow up with customers regarding declined or postponed repairs

Assist with warranty or service-related documentation when requested

Maintain professional communication with customers, technicians, vendors, and management

Follow all shop policies and procedures

Help the Service Writer with daily administrative duties as needed

Be willing to learn basic automotive terminology and understand common vehicle repairs and maintenance

Recognize when a customer concern needs to be referred to the Service Writer or technician for further explanation

Ensure customer satisfaction and handle concerns when needed Customer Service Representative Job Description

We are seeking a motivated, honest and customer-focused Service Writer to join our team. This role is the key link between our customers and technicians, ensuring clear communication, accurate service recommendations, and a high-quality customer experience.

Customer Service Representative Job Requirements

• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Market Knowledge
• Quality focus
• Communication skills
• Previous automotive service writing or related experience preferred
• Strong communication and customer service skills
• Basic knowledge of automotive systems and repairs
• Ability to multitask in a fast-paced environment
• Computer proficiency and organizational skills
• Valid driver's license

Meineke offers complete Automotive Repair Services for all of your car care needs and maintenance. From scheduled maintenance and oil changes to exhaust repairs and brake repair services, our quality Auto Repair Services from professional technicians will restore your car to top condition.