Service Writer: Auto Repair Orders & Customer Impact

Hunter Truck; Clarksburg (NJ); Vor Ort; USD 30.000 - 47.000; Vollzeit

Zusammenfassung

Hunter Truck is seeking a Service Writer in Clarksburg, NJ to manage repair orders and customer communication. The role requires a high school diploma or GED, 1–3 months of related experience, and a valid driver’s license.

You will greet customers, estimate costs, coordinate with technicians, and document all work. The job offers a full-time, day-shift schedule at 524 Monmouth Road, Clarksburg, NJ 08510.

Qualifikationen

• High school diploma or GED or 1-3 months of related experience and/or training, or an equivalent combination of education and experience.
• Valid Driver’s License required; must meet company insurability standards. Commercial Driver's License preferred; must meet company insurability standards.
• Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Aufgaben

• Greet service customers, sell needed work, write repair orders, and estimate repair costs.
• Ensure proper payment type is selected and perform initial review of repair orders.
• Communicate with technicians and update customers on repair progress.
• Obtain authorization for additional work and maintain accurate repair documentation.
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
• Maintain repair order balance and assist parts/service departments as needed.
• Handle customer inquiries, complaints, and scheduling professionally.
• Maintain a clean and organized work area while adhering to all safety policies.

Ausbildung

High school diploma or GED

1-3 months related experience

Equivalent combination of education and experience

Jobbeschreibung

Hunter Truck is seeking a Service Writer in Clarksburg, NJ to manage repair orders and customer communication. The role requires a high school diploma or GED, 1–3 months of related experience, and a valid driver’s license.

You will greet customers, estimate costs, coordinate with technicians, and document all work. The job offers a full-time, day-shift schedule at 524 Monmouth Road, Clarksburg, NJ 08510.