Service Writer: 5-Star Auto Care & Career Growth

Sapp Bros, Inc.; Harrisonville (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Short & Long Term Disability

Employee Referral Program

On-Demand Pay

Paid Time Off

Paid Holidays

Uniform & Footwear Program

Employee Assistance Program

Tuition Reimbursement

Discounts on Gasoline & Diesel-25c off

Store & Restaurant Discounts

Career Advancement - We promote from内!

Job summary

Sapp Bros, Inc. is seeking an experienced Service Writer to deliver a five-star level of customer service.

You will greet customers, assist with inquiries about their vehicles, and write service tickets for vehicle maintenance in a fast-paced diesel shop environment. Responsibilities include building strong customer relationships, managing work orders, and ensuring timely, accurate communication from initial contact to completion of service.

Qualifications

• High school diploma, GED or equivalent, preferred.
• Minimum of 1 year of previous related experience in a service advisor or service writer role, preferred.
• Experience with typing or keyboarding.
• Physical presence at assigned work site, required.
• Valid Driver’s License with a good driving record

Responsibilities

• Builds strong customer relationships and ensures prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on all vehicles getting work done.
• Communicates with customers from initial contact through completion of maintenance.
• Maintains and contributes to efficient throughput of assigned jobs.
• Operates daily functions to ensure customer needs are met in a timely and efficient manner.
• Assigns work orders to the proper skilled technician to ensure high quality work.
• Delivers 5 Star Service by handling incoming calls to meet caller’s expectations professionally.
• Follows all established safety guidelines, including 100% compliance for Lock Out Tag Out.

Skills

Basic math

Typing

Computer skills

Adding machines

Driving license

Education

High school diploma or GED

Tools

Adding machine

Computer applications

Job description

Sapp Bros, Inc. is seeking an experienced Service Writer to deliver a five-star level of customer service.

You will greet customers, assist with inquiries about their vehicles, and write service tickets for vehicle maintenance in a fast-paced diesel shop environment. Responsibilities include building strong customer relationships, managing work orders, and ensuring timely, accurate communication from initial contact to completion of service.