Service Writer

Jgpete; Chehalis (WA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K matching

Job summary

Jgpete is seeking a reliable Service Writer to join our diesel service team. You will be the primary liaison between customers and our technicians, ensuring accurate repair documentation and clear communication.

In a fast-paced shop, you will create and manage repair orders, discuss timelines, and help secure warranty coverage. Strong customer service, attention to detail, and the ability to multitask are essential.

Qualifications

• High school diploma or equivalent required.
• Experience as service writer/advisor or shop coordinator preferred; diesel/heavy equipment a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to interpret technician notes into customer explanations.

Responsibilities

• Greet customers and collect detailed notes about service concerns.
• Create, open, and manage repair orders.
• Communicate repair needs, timelines, and estimates to customers.
• Coordinate with diesel technicians to ensure accurate diagnosis and repair.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Order parts and materials as needed.
• Review completed work orders for accuracy and proper billing.
• Maintain organized records of service history.
• Ensure compliance with company policies and safety procedures.
• Assist with general administrative tasks to support shop operations.

Skills

Service writer experience

Customer service

Communication skills

Multitasking

Organizational skills

Diesel/heavy equipment knowledge

Education

High school diploma or equivalent

Job description

We are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.

ESSENTIAL DUTIES

• Greet customers and collect detailed notes about service concerns
• Create, open, and manage repair orders
• Communicate repair needs, timelines, and estimates to customers
• Coordinate with diesel technicians to ensure accurate diagnosis and repair
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Order parts and materials as needed
• Review completed work orders for accuracy and proper billing
• Maintain organized records of service history
• Ensure compliance with company policies and safety procedures
• Assist with general administrative tasks to support shop operations

Qualifications

• High school diploma or equivalent
• Previous experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus)
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational and problem-solving skills
• Ability to interpret technician notes and convert them into customer-friendly explanations

Physical Requirements

• Ability to work in a shop environment
• Ability to lift up to 50lbs
• Occasional walking between office and service bays
• Health, dental, and vision insurance available
• Paid time off starts accruing immediately
• 401K Plan Options + Company Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.